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Table of Contents:

PRIVACY POLICY

This Privacy Notice describes the privacy practices of Shipnsend, Inc. d/b/a Shipnsend and its Affiliates (collectively, “Shipnsend,” “we,” “us,” or “our”) and our obligations regarding the collection, processing, and storing of certain information collected about our customers (“Customer,” “you,” or “your”) who use our sites, products, and services (collectively, our “Services”).

We at Shipnsend take the privacy of our Customers and their consumers very seriously, and we are committed to safeguarding that privacy by complying with applicable data privacy laws. This Notice (defined below) explains how Shipnsend processes personal data, which is data that can be used to identify, locate, or contact an individual either used alone or when combined with other personal or identifying information (“Personal Data”), or as otherwise defined in applicable data privacy laws.

We are the data controller if you are a Customer, and for certain processing activities if you are a consumer, for example including conducting analytics, improving our services, investigating crime. We are a data processor of consumer personal data when we are providing our services.
By using or accessing the Services, you hereby acknowledge this Notice and any other policies that may be applicable, including but not limited to Shipnsend’s Terms of Use. This Notice is subject to change from time to time, and we posting any changes on this page.

If you have any questions or concerns about this Notice or our data privacy practices, please contact us using the contact information at the end of this Notice.

 

 

TYPES OF PERSONAL DATA WE COLLECT AND HOW IT IS COLLECTED

Shipnsend receives, processes, and stores any information you provide to us, as well as any information received or recorded automatically when using the Services or interacting with our third-party service providers (“Partners”).

THE PURPOSE OF COLLECTION

Shippo collects your Personal Data in connection with your use of the Services. Personal Data is typically collected to do the following:

  • Provision of the Services: facilitating shipping, shipping insurance, creating labels, tracking shipments, address validation
  • Enable users to create a Shipnsend account and link third-party courier or marketplace accounts
  • Provide customer service and technical support
  • Personalize your Shipnsend experience
  • Conduct analytics on use of Shipnsend’s services, and develop and improve Shipnsend’s products and services
  • Aggregating and anonymising personal data, including for the purpose of conducting analytics and improving our services
  • Send direct marketing emails to business contacts
  • Advertise Shipnsend products and services to you on other sites (if you are a business contact, but not if you are a consumer)
  • Keep records including to comply with laws, regulations, and policies
  • Monitor, investigate, prevent and detect fraud, potential criminal activity, or breach of carrier regulations, and to prevent harm to Customer, Shipnsend and Shipnsend’s affiliates, and to third parties

Except as otherwise set forth in this section, Shipnsend does not share or sell any of your Personal Data in an identifiable form to anyone. We may, however, provide to a third party (a) de-identified Personal Data, or (b) aggregated usage data from the Services. De-identified or aggregated data is disclosed in a way that does not and cannot identify an individual.


Carrier Privacy Statements:

USPS Privacy Act Statement: Your information will be used to facilitate the purchase of postage and to fulfill transactional reporting requirements for Postal Service postage systems. Collection is authorized by 39 U.S.C. 401, 403, and 404. Providing the information is voluntary, but if not provided, your transaction may not be processed. The Postal Service does not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a US Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policies, visit www.usps.com/privacypolicy.

FedEx Privacy Statement: Participant acknowledges and agrees that their identity, contact information, account information and FedEx shipping information and data may be provided by FedEx to Alliance and by Alliance to FedEx. FedEx shall use the aforementioned information in accordance with the FedEx Data Privacy Notice: https://www.fedex.com/en-us/trust-center/privacy.html

PERSONAL DATA RETENTION AND PROTECTION

In certain cases, Shipnsend may retain Personal Data for as long as the account(s) related to the Personal Data remain active, or as may be necessary to comply with applicable laws, regulations, policies, or agreements. Subject to applicable law or regulation, you may request removal of your Personal Data by contacting us via the contact information set forth in this Notice.

Shipnsend puts in place certain technical and organizational measures to ensure that Personal Data is protected from unauthorized access, disclosure, use, modification, or destruction. We follow industry standard methods of protecting Personal Data in transit and at rest, and we ensure that our Partners also have adequate measures in place to protect Personal Data, pursuant to applicable laws and regulations. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or other method of storage is 100% secure, and we cannot guarantee absolute security of your Personal Data.

DATA TRANSFER

Shipnsend is headquartered in the United States, so any information we collect about you will be processed in the United States. By using the Services, you acknowledge your personal information may be processed in the United States. Shipnsend provides for appropriate safeguards under applicable data protection law, including by entering into standard data protection clauses in the European Economic Area and in the United Kingdom where required.

Shipnsend does not rely on the Privacy Shield but continues to keep the commitments below that we made when we self-certified to the EU-US Privacy Shield Framework. Shipnsend complies with the EU-U.S. Privacy Shield Framework (“Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries. Shipnsend has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. To learn more about the Privacy Shield program, see the US Department of Commerce’s Privacy Shield website located at https://www.privacyshield.gov. To view our certification on the Privacy Shield list, please visit https://www.privacyshield.gov/list.

DISCLOSURE OF PERSONAL DATA

Disclosure to law enforcement: If required by law or in response to valid requests by public authorities, Shipnsend may be required to disclose your Personal Data.

Disclosure pursuant to legal requirements:Shipnsend may disclose your Personal Data in the good faith belief that such disclosure is necessary to (i) comply with a legal obligation, (ii) protect against legal liability, (iii) protect the personal safety of users or the general public, (iv) protect and defend Shipnsend’s rights or property, or (v) prevent or investigate possible wrongdoing in connection with the Services.